Mission Control

Supporting the Southeast United States is our highly experienced call center operations and dispatching crew. We affectionately have named our call center Mission Control because the name fits. Our team workers tirelessly to ensure the driver and managers of our company have the most up to date and accurate data available which results in good decisions being made quickly.

Agent Engagement and Training

All Transitions Call Center Representatives receive the highest level of training available in the industry including Passenger Safety and Sensitivity training as well as on going customer service training from professionals with decades in the industry. Job satisfaction can be achieved by a job well done, training and development opportunities are the corner stone of a job well done and Transitions invests heavily in our staff.

Call Center Technology and Data Management

Collecting and parsing the data that is received from multiple units covering multiple states is a large order but with the expert knowledge of online and server based systems the management of this information can be easy. Transitions maintains subject matter experts in many technological fields to ensure accessibility and usability of data at a moments notice. Developing quality data and information sets that are functional for the needs of programs is a top priority as we understand this knowledge can help advocate for a regions needs.

Transitions Team are subject matter experts in the following technologies plus many more:

• RouteMatch
• Trapeze
• HBSS QRyde
• Proprietary Fleet Management Software 
• Cisco Unified Contact Center
• Manpower Scheduling Tools (enables efficient run cutting and block scheduling)